Privacy Policy

Terms and Conditions

These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an enquiry or an order with Lamella Exclusive sp. z o. o. you agree to accept and be bound by the Terms and Conditions set out below.

Should you not agree to be bound by these Terms and Conditions you may not use or access this Website.

Before you place an order please contact us by e-mail on in case you have any questions related to these Terms and Conditions. Our Customer Service Team (CST) is available between 8am-5pm Mon-Fri. We are closed for business outside described above days and hours and also on Christmas Day, Boxing Day, New Year Days, on all UK Bank Holidays.

Content and Summary

1. Definitions

2. Product Details

3. Product Pricing

4. Enquiries

5. Order Acceptance and Payment

6. Our Right to Cancel

7. Delivery

8. Right of Cancellation

9. Warranties and Refunds

10. Returns Procedure

11. Use of Website

12. Liability

13. Notices, Enquiries and Complaints

14. Intellectual Property

15. General

16. Privacy Policy

1. Definitions

1.1. In these Terms and Conditions (“the Terms”) unless the context otherwise requires, the following words and phrases shall have the following meanings:

“Customer Information” means any information provided by the Customer to Lamella Exclusive sp. z o. o.  including, but without limitation, your business details, your contact details, delivery details, requirements or any information provided with the order or correspondence to Lamella Exclusive sp. z o. o. 

“Enquiry” means any enquiry made to Lamella Exclusive sp. z o. o. ;

“Force Majeure Event” includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war;

“Order Confirmation” an order confirmation from Lamella Exclusive sp. z o. o. to you confirming receipt of your payment and the acceptance of your order;

“Price” means a price issued by Lamella Exclusive sp. z o. o. to you in response to an Order Confirmation and/or an Enquiry;

“Product” means products available for sale and listed on the Website;

“Lamella Exclusive sp. z o. o.”, “us” or “we” means Lamella Exclusive sp. z o. o., 04-412 Warszawa Al. Gen. Antoniego Chrusciela 88A, Poland. Company No. 820899 , VAT No.: 9522202871

“Website” means the website for the sale of the Products at;

“Writing” includes email, letter, fax, or other comparable means of written communication;

“you”, “your” or “Customer” means a person, a trader, a business or company placing an enquiry or an order for Products with Lamella Exclusive sp. z o. o. 

2. Product Details

2.1. The Products displayed on this Website are for illustration purposes only and are not shown to actual size nor are their images binding as to detail. Some Products may appear slightly larger or smaller than actual size due to screen defaults and digital imaging technology quality. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given. If the Product you receive is materially different from the Product details specified, you will be entitled to reject it without penalty.

2.2. All Products are subject to availability. In the unlikely event of a change in the specification or quality of the goods ordered we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject by returning the item within 7 calendar days from the date the Product has been delivered to you.

3. Price of the Products

3.1. Subject to the provisions of clauses 3.4 and 3.5 the Price of the Products will be as stated on our Website at the time you submit your order.

3.2. Prices stated on the Website include VAT for the Product(-s) only. The delivery of your order carried out by third party. Please contact us for the cost of delivery and insurance during freight as such cost(-s) dependent upon the total value of the item(s) purchased and so is advised in addition to the Prices stated.

3.3. All Products and services must be paid for in full before being dispatched according to our Proforma Invoice on 14 (fourteen) business day pay term.

3.4. The price of the products stated on our website may vary due to factors outside the control of Lamella Exclusive sp. z o. o. And can be changed without prior notice or if there is an unlikely delay between the time of the order and you receiving your Order Confirmation. In these circumstances you will be entitled to cancel your order if the price increase is not acceptable to you.

3.5. Without prejudice to clauses 3.4 or 6.1.1, if we discover an error in the price of the Products offered we shall contact you to resolve the situation.

4. Enquiries

4.1. By making an Enquiry you are under no obligation to purchase any Product but you agree to be bound by these Terms and our Privacy Policy.

5. Order Acceptance and Payment

5.1. Before your order can be accepted, we must receive in cleared funds, or confirmation of authorisation of payment (where a credit card is used) the purchase price specified in full (without any deduction).

5.2. When we receive your order we will send you an acknowledgement of its receipt (Order Confirmation). Once payment has been received by us in accordance with clause 5.1 we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you provide. When we send you this Order Confirmation a legally binding contract exists between us.

5.3. You must pay for the Products you order by using any method currently specified on the Website, which may include without limitation;

5.4. In the event that payment for an order is not received; or you are not fully entitled to use your nominated credit, debit or charge card; or such card has insufficient funds to cover the price of the Products then:

5.4.1. Lamella Exclusive sp. z o. o. may contact you allowing you to make payment in full within a specified time period by the same or another means; 

5.4.2. Lamella Exclusive sp. z o. o. may at its sole discretion cancel your order in which case Lamella Exclusive sp. z o. o. shall return any moneys received from you within 30 calendar days of receipt of such monies to your nominated account and Lamella Exclusive sp. z o. o. shall be entitled to deduct an administration fee to cover any expenses incurred by Lamella Exclusive sp. z o. o. in doing so;

5.4.3. you agree that in any event that Lamella Exclusive sp. z o. o. shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.

5.6. You agree to indemnify Lamella Exclusive sp. z o. o. in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.

6. Our Right to Cancel

6.1. We reserve the right to cancel your order if:

6.1.1. After receiving your order and before we send you your Order Confirmation, if we become aware of a pricing error in respect of the Product you have ordered, we reserve the right to withdraw the Product from sale and inform you accordingly; 

6.1.2. A Force Majeure Event occurs.

6.2. If we do cancel your order we shall notify you by e-mail and will offer an alternative replacement Product or refund to you any amounts paid to us as soon as possible and in any event within 30 calendar days of your order.

6.3. We shall not be liable to you for any loss, damage, costs expenses or claims that you may incur, for orders cancelled by us before we send your Order Confirmation.

6.4. This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

7. Delivery

7.1. We reserve the right to charge for and fulfil partial orders where the Order Confirmation consists of multiple items.

7.2. Delivery will be made to the address specified in the Order Confirmation.

7.3. Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.

7.4. All deliveries are by third party carriers. If you are not able to take delivery of the products, depending on the carrier used, your goods will either be stored at the depot nearest to your address until you can collect them or the carrier will attempt to re-deliver the goods to your address.

7.5. We shall use our best endeavours to secure delivery within our advertised timescales but shall not be liable for loss caused by delay in delivery arising out of any cause beyond our control.

7.6. If you receive a partially opened or damaged parcel or palleted shipment you should check the delivery upon receipt to ensure all items ordered are present and in a satisfactory condition. Please report any missing or damaged items to us immediately by contacting our customer services in writing on

7.7. We reserve the right to charge an additional handling fee for re-delivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.

7.8. Should you wish to arrange your own delivery and insurance of the Order using your own forwarder you do so at your own risk. Lamella Exclusive sp. z o. o.  Limited cannot be hold liable for such Order and the shipment arrangement and falls solely on the Customer.

8. Right of Cancellation

8.1. You will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

9. Warranties and Refunds

9.1. Subject to the following provisions of this clause 9.1, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by Lamella Exclusive sp. z o. o. subject to the following condition save that it is acknowledged that your statutory rights are not affected:

9.1.1. Lamella Exclusive sp. z o. o. shall be under no liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer.

9.2. Lamella Exclusive sp. z o. o.  products should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you notify Lamella Exclusive sp. z o. o. of the problem AS SOON AS IS REASONABLY POSSIBLE of the Products in question. For the purposes of efficiency we advise you to contact our customer services on

9.3. If you notify a problem to us under clause 9.2 or we have committed a breach of the warranty as described in clause 9.1 our only obligation will be (to be determined at your option and subject always to your statutory rights):

9.3.1. We may offer you an alternate Product free of charge within 60 days of notification provided that that the original Product is returned to us in accordance with clause 10; 

9.3.2. We will arrange with you for the Products to be returned to us in accordance with clause 10, and we shall refund the price paid.

10. Returns Procedure

10.1. If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.4, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure:

10.1.1. Please contact our customers services on to notify us that you will be sending the product back;

10.1.2. Secure the Product(-s) and all of the original packing materials, packing slip, in sufficient packaging (a plainly wrapped cardboard box for smaller items, the post office has these available if you do not);

10.1.3. Clearly print your name and address on the outside of the package/palleted shipment in the senders details area and mail the shipment to:

Lamella Exclusive sp. z o. o. c/o Immediate Transportation Co Limited

Unit 2 A/B, Ridgeway Distribution Centre

The Ridgeway




10.1.4. For your protection, we advise you to insure the package for the full amount of the invoice plus delivery charges. For the avoidance of doubt Lamella Exclusive sp. z o. o. shall not be liable for items lost or damaged whilst in transit.

Conditions of Return

10.1.6. Returns are straight forward, but are subject to certain rules:

(a) you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any Product returned if such costs have not been paid in full;

(b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund;

10.2 Subject to the conditions in clause 10.1 Lamella Exclusive sp. z o. o. will refund the full cost of the item(-s). Refunds will be made in the same form as the original purchase less delivery charges.

10.3 All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.

11. Use of the Website

11.1. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.

11.2. Where Lamella Exclusive sp. z o. o. provides any information in relation to the Products supplied to it by a third party, Lamella Exclusive sp. z o. o. does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising as a result thereof.

11.3. Lamella Exclusive sp. z o. o. does not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that Lamella Exclusive sp. z o. o. or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this Website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.

11.4. The information on the Website may contain technical inaccuracies or typographical errors and may be changed or updated without notice. Lamella Exclusive sp. z o. o. may also make improvements and/or changes to the Website at any time without notice.

11.5. Any information we receive from you will be dealt with in accordance with our Privacy Policy.

11.6. Certain links in this Website may connect to other websites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other websites.

12. Liability

12.1. Nothing in these Terms will limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. If you are a consumer (within the meaning of the Unfair Contract Terms Act 1977) the content of these Terms will not affect your statutory rights. If you are not a consumer then subject as provided in clause 9.1, all other warranties, conditions or other terms, whether implied by statute common law or otherwise, are excluded to the fullest extent permitted by law.

12.2. Where Lamella Exclusive sp. z o. o. provides any information in relation to the Products supplied to it by a third party, Lamella Exclusive sp. z o. o.  does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising as a result thereof.

12.3. In the event that we are unable or fail to deliver the Products ordered within any time period specified, we will use reasonable endeavours to contact you in order to re-schedule the delivery time.

12.4. We will not be in breach of contract as a result of any Force Majeure Event.


12.6. Lamella Exclusive sp. z o. o. shall have no liability for loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you. Other than as set out in clause 9.2, the entire liability of Lamella Exclusive sp. z o. o. arising out of any order for Products from you will be limited to the total price of the Products ordered by you.

12.7. You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase Products from our Website. The importation or exportation of our Products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the Products you purchase.

13. Notices, Enquiries and Complaints

13.1. Any notices, enquiries or complaints should be:

13.1.1. e-mailed to our sales department;

13.1.2. sent by post to:

Lamella Exclusive sp. z o. o.

Al. Gen. Antoniego Chrusciela 88A 

Warszawa 04-412 Poland

14. Intellectual Property

14.1. The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name “Lamella Exclusive sp. z o. o. ” is the sole property of Lamella Exclusive sp. z o. o.  or our licensors. You are permitted to copy, transmit and to use such material only for the purpose of ordering Products from the Website, but you not are entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material.

14.2. All intellectual property rights in the Products (subject to the rights of any third party) belong to Lamella Exclusive sp. z o. o. 

14.3. You warrant that all Customer Information provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall indemnify Lamella Exclusive sp. z o. o.  against any loss, damages, costs, expenses or other claims arising out of any such infringement.

15. General

15.1. These Terms govern the contract to the exclusion of all other terms and conditions stipulated in any other communication or document unless expressly agreed in writing by Lamella Exclusive sp. z o. o. 

15.2. Lamella Exclusive sp. z o. o. reserves the right to vary the content of these Terms from time to time, with any changes being published on the Website. However, such variations will not affect any Contract between Lamella Exclusive sp. z o. o.  and you. Continued use of the Website, or any of its services will signify that you agree to any such changes.

15.3. We may correct any typographical, clerical or other error or omission in any information on the Website or in any email or other document or communication issued by Lamella Exclusive sp. z o. o. without incurring any liability on our part.

15.4. If any clause or part of a clause in these Terms is held by any Court of competent authority to be unlawful, invalid or unenforceable, such clause or part shall be severed and the remaining provisions of these Terms shall remain in full force and effect.

15.5. These Terms, together with our Website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the Products by us. Nothing said by any salesperson on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any Products offered for sale by us. Save for fraud or fraudulent misrepresentation or any statutory obligation, we shall have no liability for any such representation being untrue or misleading.

15.6. The contract between you and Lamella Exclusive sp. z o. o.  shall be governed by United Kingdom law and you and Lamella Exclusive sp. z o. o. submit to the exclusive jurisdiction of the English Courts.

15.7 Lamella Exclusive sp. z o. o.  reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or any part of any of its rights or obligations under these Terms.

15.8 These Terms do not create or confer any rights or benefits enforceable by any person that is not a party within the meaning of the Contracts (Rights of Third Parties) Act 1999.

16. Privacy Policy

At we respect your privacy and are committed to maintaining it. Full details of our privacy policy are given below. Should we make any changes to the policy, the information below will be updated immediately without prior notice.

The use of the information you give us

We use the information you provide us:

To administer your account and process your order.

And, from time to time, to inform you by post, email or other available means of products, services, promotions and special offers.

We will only contact you by telephone if there is a query regarding your order.

Customer consent

By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us.


Cookies are small pieces of information that are stored by your browser on your computer hard drive. We use cookies for the following reasons:

To ensure that items are placed into your Shopping Basket and orders are processed correctly.

To identify you as you travel around our site.

To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.

No recognisable personal information is stored in the cookie that can link it back to an individual.

You will need to ensure your cookies are enabled which will allow you to register your details and to purchase from our site.


At we take your online security very seriously. Full details of how we protect the information you provide us are given below.

When you place your order, you are directed to our secure server to make a payment and complete the checkout process. Alternatively you may be sent our Proforma Invoice with payment instructions (bank transfer) via email.

To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided.

We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.

Please inform us by sending an email to Please do not send any items to us until you have received written confirmation from Lamella Exclusive that we are aware you will be sending those.

It is your responsibility to ensure that all postage costs are paid for and that it is adequately packaged, tracked and insured.