Delivery & Payment

Delivery

Lamella Trading Delivery Service

Delightful decking and flooring boards products should not take long to appear in the facilities of our customers. That is why we at Lamella Trading deliver our wood products all across the United Kingdom within 2-5 working days depending on the distance, promptness of the delivery provider, the narrowness of the road traffic, and other circumstances that may influence the delivery duration. The precise delivery time can be checked with the company manager.

How we dispatch our goods

We dispatch our products through DHL and PalletForce delivery providers that have made their names to be the most reliable, responsible, and quickest contractors in the field offering kerbside delivery. It means that the order will be delivered as close as possible to the entrance of the customer’s facilities. However, we also may involve other reputable delivery services at our discretion in case of express or free-of-charge delivery.

Failed deliveries

If the order arrives as scheduled but there is no receiver to accept the delivery, the receiver refuses to accept goods, there is no one to unload the goods, or the order has been canceled within 48 hours of the delivery, it is only the customer who bears responsibility for any additional expenses incurred for failed deliveries. We strongly advise our customers to be present at the point of delivery at the scheduled time to avoid any extra fees for goods that are returned to the sender.

In case of a failure to collect the delivered goods and their subsequent return to our Warehouse, we may contact you to inquire about delivery re-arranging. Please note that we may charge you additional fees for storing your goods in our Warehouse.

If the order arrives not as expected

When you receive the order, make sure you thoroughly inspect the packages for visual defects or damages before signing the receipt of goods. In the highly unlikely event that you receive defective or damaged goods or some items are missing, you need to ask the delivery man to record this in the appropriate documents and immediately contact us, so we can promptly resolve the issue.

The price of delivery

The cost of delivery depends on several factors including the tariffs of the chosen delivery service, the order size, and the remoteness of the delivery destination from our Warehouse. The exact cost can be obtained from our manager when placing an order. After making an online order at Lamella Trading, our manager will contact you to arrange the most suitable delivery options for your particular project.

Bonuses and special offers

All customers of Lamella Trading participate in a special offer – we deliver your products for absolutely free at any point within the United Kingdom no matter the cost and volume of your order!

Payment

How to pay for orders at Lamella Trading?

Customers looking to purchase wood products online at Lamella Trading have two available options to pay for the goods. The order can be paid both from a debit/credit card and a PayPal account. Placing an order with us is an intuitive, stress-free process taking mere minutes of your time.

To make an order, you firstly need to choose the desired products from our catalogue and decide how much you would like to obtain. Then you can call us on +44 744 096 3956 or request a callback by filling the appropriate form at our website. Our manager will contact you soon by the provided phone number to clarify all the details and confirm the order. After confirmation, we will send you an invoice, upon payment of which, we will initiate the delivery.

The payment will be deducted from the nominated account, provided there are enough funds on it. In case, there are not sufficient funds on the account to process the order, the payment will automatically be declined with no money deducted from that account.

Please note that your bank/card issuer may charge fees for processing such payments. Our company is not responsible for any bank/card processing commissions that may incur as a result of ordering goods from us.

Terms for payment

Our company requires customers to provide payments in full before the items will be dispatched to the point of delivery. We do not accept partial payments for our goods.

Customers can pay for the purchased items using their VISA, MasterCard, or Maestro cards, debit and credit, as well as through their PayPal accounts. Our company does not accept cheques or vouchers as payment.

All personal data that we will collect from our customers while processing orders will be managed and stored in full accordance with the Data Protection Act 1998 and as specified in Privacy Policy adopted by our website.

Purchases made at Lamella Trading can only be paid by residents of the United Kingdom who have reached the age of 18 years.